Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Before You Start
- Prepare a verified email address and phone number.
- Have a valid government-issued ID ready (passport, driver’s license, or ID card).
- Choose a payment method you intend to use for both deposits and withdrawals.
- Ensure your internet connection is stable for seamless registration and gameplay.
- Read the terms and conditions thoroughly, especially bonus wagering requirements.
How to Sign Up
- Visit Pointsbet app and click the Register button.
- Fill in your personal details (full name, date of birth, address).
- Create a unique username and a strong password. Enable two-factor authentication if available.
- Verify your email address by clicking the link sent to your inbox. Verify your phone number via SMS.
- Log in to your account and make your first deposit to claim the welcome bonus.
App & PWA Guide
Pointsbet does not offer a native app in official stores. Instead, it provides a progressive web app (PWA) that works directly from your mobile browser. To install the PWA, open the pointsbet mobile-optimized website in Chrome or Safari, tap the share icon, and select “Add to Home Screen.” The PWA offers near-native performance, push notifications, and full account functionality without taking up much storage.
For even faster access, bookmark the login page. The pointsbet login process on mobile is identical to desktop, and the responsive design adapts perfectly to any screen size.
Maximising Your Bonus
Pointsbet typically offers a generous welcome bonus for new players. To get the most value, understand the wagering requirements. Below is an example of a common bonus structure.
| Deposit Amount | Bonus Percentage | Max Bonus | Wagering Requirement |
|---|---|---|---|
| $100 | 100% | $200 | 30x (deposit + bonus) |
| $200 | 100% | $200 | 30x (deposit + bonus) |
| $500 | 50% | $250 | 25x (deposit + bonus) |
Important: Always check the specific bonus terms on the promotions page.
Example calculation: If you deposit $100 and receive a 100% bonus ($100), your total balance is $200. With a 30x wagering requirement on deposit + bonus, you must wager a total of ($100 + $100) × 30 = $6,000 before any winnings become withdrawable. Choose games that contribute fully to wagering, such as slots (typically 100%), and avoid games with low contribution like table games or live dealer.
Common Questions
How long do withdrawals take at pointsbet?
Withdrawal processing time depends on the method. E-wallets are usually processed within 24 hours, credit/debit cards take 3–5 business days, and bank transfers may take 5–7 business days. Verification must be completed before the first withdrawal.
Is the pointsbet PWA available for iOS and Android?
Yes, the progressive web app works on both iOS (Safari) and Android (Chrome). It provides a full app-like experience without requiring installation from an app store.
What documents are needed for identity verification?
You will need a copy of your government-issued ID, a recent utility bill or bank statement (showing your name and address), and sometimes a photo of your payment card (with middle digits hidden). Verification is usually completed within 48 hours.
Can I use the welcome bonus on table games?
Most welcome bonuses are restricted to slots and specific games. Table games and live dealer games often contribute little (e.g., 10%) or are excluded. Always refer to the bonus terms for eligible games.
Insider Advice
If your withdrawal is delayed, follow these steps:
- Check your account status: pending withdrawals may require additional verification. Ensure all documents are submitted.
- Contact live chat support first. Most issues are resolved quickly. Mention your withdrawal ID and the exact timeframe.
- If no response within 24 hours, escalate by emailing support@pointsbet.com (or the address given on the site). Provide your player ID, withdrawal amount, and date.
- If the delay exceeds the stated processing time (e.g., 5 days for cards), file a formal complaint through the site’s dispute process or contact the licensing authority (e.g., Curacao eGaming).
Typical withdrawal timeframes: e-wallets 1–24 hours, cards 3–5 days, bank transfers 5–7 days. Always use the same method for deposit and withdrawal to avoid additional checks.
By following this guide, you can navigate the pointsbet platform confidently, from signing up to cashing out your winnings. Responsible gaming is key — set limits and enjoy the experience.