Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a new player or a seasoned one, understanding the withdrawal process ensures you avoid delays and make the most of your winnings. The platform is designed to be user-friendly, but knowing the steps in advance saves time and frustration.
Prerequisites
- Complete the registration process at Space XY casino and verify your email address.
- Provide valid identification documents (passport or national ID) and proof of address (utility bill or bank statement).
- Ensure you have set up a default payment method in your account settings.
- Meet any wagering requirements associated with active bonuses before requesting a withdrawal.
- Check that your account balance is sufficient to cover the minimum withdrawal amount.
- Use the same payment method for withdrawal as for deposit whenever possible to simplify verification.
Account Setup
- Navigate to the registration page and fill in your personal details accurately.
- Confirm your email by clicking the link sent to your inbox.
- Log in and go to the ‘Account’ or ‘Profile’ section.
- Upload the required documents under ‘Verification’ and wait for approval (typically within 24 hours).
- Select your preferred payment method from the ‘Cashier’ menu and set it as default.
- Enable two-factor authentication (2FA) for added security.
- Set deposit limits to manage your bankroll responsibly.
Calculating Your Bonus
The casino offers a welcome bonus package that often includes a deposit match and free spins. To calculate the maximum bonus you can receive, use the following example:
Suppose the promotion is “100% match bonus up to $200 plus 50 free spins on Starburst”. If you deposit $150, the bonus amount is 100% of $150 = $150. However, the maximum bonus cap is $200, so you receive the full $150. Total playing balance becomes $150 (deposit) + $150 (bonus) = $300.
Now, what are the wagering requirements? Typically, the bonus amount must be wagered 35x before withdrawal. So $150 × 35 = $5,250 must be wagered. To check progress: after each bet, the wagered amount is deducted. If you make a $10 bet, the remaining wagering requirement decreases from $5,250 to $5,240.
Free spins winnings are usually added as bonus funds with separate wagering conditions. For example, if you win $20 from free spins with a 40x wagering requirement, you need to wager $20 × 40 = $800 before that amount becomes withdrawable.
Always read the full terms, as different games contribute differently (e.g., slots 100%, table games 10%). Use the formula: (deposit + bonus) × wagering multiplier = total wagering requirement. If the bonus is 100% match up to $200, and you deposit $100, then requirement = ($100 + $100) × 35 = $7,000.
Payment Methods
| Method | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| Visa / Mastercard | $10 | $20 | 3-5 business days |
| Skrill | $10 | $20 | 24 hours |
| Neteller | $10 | $20 | 24 hours |
| Bank Transfer | $20 | $50 | 5-7 business days |
| Cryptocurrency (Bitcoin) | $20 equivalent | $50 equivalent | Up to 1 hour |
| PayPal | $10 | $20 | 24 hours |
Licence & Player Protection
The casino operates under a licence from the Curacao Gaming Authority. While this allows the casino to accept international players, it is important to note that winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence. Always consult a tax advisor to understand your obligations. The casino uses SSL encryption to protect your data and promotes responsible gaming with tools like deposit limits, loss limits, and self-exclusion. Additionally, the platform supports third-party resources like GamCare and Gambling Therapy.
Fix It Fast
- Withdrawal pending for more than 48 hours: Contact live chat or email support. Ensure all verification documents have been approved.
- Mismatched payment method: Withdrawals must go to the same method used for deposit. If you used Skrill, request withdrawal to Skrill.
- Bonus not credited: Check if you used the correct bonus code. Some bonuses require a minimum deposit. Also check that your deposit meets the minimum amount.
- Verification document rejected: Resubmit with clear, colour scans. Ensure the document is not expired and that all details match your account.
- Wagering requirement not updating: Some games contribute less. Play only eligible games (slots usually contribute 100%). Avoid table games until the requirement is fulfilled.
- Country restrictions: Verify that your country is not excluded from the casino’s terms. Contact support if unsure.
- Account locked after multiple login attempts: Reset your password via the ‘Forgot Password’ link. If still locked, contact support.
Extra Tips
The casino offers a multi-tier loyalty program. Points are earned at a rate of 1 point per $10 wagered on slots. As you accumulate points, you climb from Bronze to Silver, Gold, and Platinum tiers. Each tier unlocks perks such as faster withdrawal processing, exclusive bonuses, a personal account manager, and invitations to VIP events. To maximize progress, focus on high-contribution games and take advantage of double point days. Loyalty points can also be exchanged for cash or free spins at a typical rate of 100 points = $1.
FAQ
How long does a withdrawal take at this casino?
Processing times vary by method: e-wallets typically 24 hours, cards 3-5 days, and bank transfers 5-7 days.
What is the minimum withdrawal amount?
The minimum withdrawal is usually $20 for e-wallets and cards, and $50 for bank transfers and cryptocurrency.
Do I need to verify my account before withdrawing?
Yes, full KYC verification is required before the first withdrawal. Submit your documents early to avoid delays.
Can I withdraw using a different method than my deposit?
To prevent fraud, withdrawals are typically processed back to the original deposit method. Exceptions may be considered by support.
Are there fees for withdrawals?
The casino does not charge fees, but your payment provider may levy a small transaction fee. Check with your provider.
What happens if I cancel my withdrawal?
Cancelling a pending withdrawal returns the funds to your playing balance, allowing you to continue playing. Note that the bonus rules still apply.
How do I check my wagering requirement progress?
You can view your bonus wagering progress in the ‘Promotions’ or ‘My Bonuses’ section of your account.
Is my personal information safe?
Yes, the casino uses SSL encryption and complies with data protection regulations.
What should I do if my withdrawal is rejected?
Contact customer support to find out the reason. Common causes include incomplete verification or policy violations.
Mastering the withdrawal process at this platform ensures you enjoy your winnings with minimal hassle. By following these steps and understanding the rules, you can cash out confidently and focus on the thrill of the game.